> ## Documentation Index
> Fetch the complete documentation index at: https://docs.magpipe.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Notifications

> Configure per-agent notification channels for calls, messages, and app integrations

## Overview

Each agent has its own notification settings. Configure which channels receive alerts for calls and messages, independently per agent. Access notifications from **Agent Detail** → **Notifications** tab.

<Frame caption="Configure email, SMS, push, and Slack notifications per agent">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/snapsonic/images/agent-notifications-tab.png" alt="Notifications tab" />
</Frame>

<Frame caption="Sending a test notification to verify your setup">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/snapsonic/images/test-notification-demo.gif" alt="Sending a test notification" />
</Frame>

## Notification Channels

### Email Notifications

Get email alerts for agent activity:

| Setting              | Description                                           |
| -------------------- | ----------------------------------------------------- |
| **Enabled**          | Master toggle for email notifications                 |
| **Email Address**    | Where to send alerts (defaults to your account email) |
| **Inbound Calls**    | Alert on incoming calls                               |
| **All Calls**        | Alert on all calls (inbound + outbound)               |
| **Inbound Messages** | Alert on incoming SMS/chat messages                   |
| **All Messages**     | Alert on all messages                                 |

### SMS Notifications

Get text message alerts:

| Setting              | Description                                               |
| -------------------- | --------------------------------------------------------- |
| **Enabled**          | Master toggle for SMS notifications                       |
| **Phone Number**     | Where to send SMS alerts (defaults to your account phone) |
| **Inbound Calls**    | Alert on incoming calls                                   |
| **All Calls**        | Alert on all calls                                        |
| **Inbound Messages** | Alert on incoming messages                                |
| **All Messages**     | Alert on all messages                                     |

### Push Notifications

Get instant alerts on your device:

| Setting              | Description                          |
| -------------------- | ------------------------------------ |
| **Enabled**          | Master toggle for push notifications |
| **Inbound Calls**    | Push alert on incoming calls         |
| **All Calls**        | Push alert on all calls              |
| **Inbound Messages** | Push alert on incoming messages      |
| **All Messages**     | Push alert on all messages           |

<Note>
  Push notifications require a modern browser (iOS 16.4+ for Safari) and the app must be installed as a PWA on mobile devices.
</Note>

### Slack Notifications

Route notifications to any Slack channel — public or private. Select a channel from the dropdown when configuring notifications or extracted data routing. Private channels require the Magpipe bot to be a member.

### App Notifications

Control which connected apps receive data from this agent's conversations. Apps like Slack and HubSpot appear here once connected from the [Apps](/features/apps) page.

Each app card has:

* **Master toggle** — Enable/disable the app for this agent
* **SMS messages** — Send SMS conversation data to the app
* **Call summaries** — Send call summary data to the app
* **Web chat messages** — Send chat widget conversation data to the app
* **Include translations** — Include translated content (when translation is enabled)

## Per-Agent Independence

Each agent maintains its own notification preferences. Changing notifications for one agent does not affect any other agent. This allows you to:

* Get email alerts for your primary agent but not test agents
* Route different agents to different Slack channels
* Enable push notifications only for high-priority agents

## Auto-Save

All notification settings auto-save when changed. A "Saved" indicator confirms the save completed successfully.

<CardGroup cols={2}>
  <Card title="Apps & Integrations" icon="puzzle-piece" href="/features/apps">
    Connect Slack, HubSpot, and more
  </Card>

  <Card title="Settings" icon="gear" href="/features/settings">
    Account and billing settings
  </Card>
</CardGroup>