> ## Documentation Index
> Fetch the complete documentation index at: https://docs.magpipe.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Credits & Billing

> Usage-based billing with credits for calls, SMS, and AI features

Magpipe uses a simple credits-based billing system. You purchase credits and they're automatically deducted as you use the platform. No complex subscriptions or hidden fees.

<Frame caption="View your balance, manage payment methods, and configure auto-recharge">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/snapsonic/images/billing-page.png" alt="Billing page" />
</Frame>

<Frame caption="Scroll through billing settings, auto-recharge, and transaction history">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/snapsonic/images/settings-billing-scroll.gif" alt="Billing page scroll" />
</Frame>

## How Credits Work

Credits are measured in dollars. When you make calls or send SMS, the cost is deducted from your balance in real-time.

### What Uses Credits

| Feature          | Cost                                            |
| ---------------- | ----------------------------------------------- |
| **Voice Calls**  | \$0.09-0.15/minute (varies by voice + AI model) |
| **SMS Messages** | \$0.001/message                                 |

### Voice Call Pricing Breakdown

Voice calls have three cost components:

| Component              | Rate               |
| ---------------------- | ------------------ |
| **Voice (ElevenLabs)** | \$0.07/minute      |
| **Voice (OpenAI)**     | \$0.08/minute      |
| **Telephony (PSTN)**   | \$0.015/minute     |
| **AI Model**           | Varies (see below) |

**AI Model Rates (per minute):**

| Model             | Rate    |
| ----------------- | ------- |
| GPT-4o            | \$0.05  |
| GPT-4o-mini       | \$0.006 |
| Claude 3.5 Sonnet | \$0.05  |
| Claude 3 Haiku    | \$0.006 |

<Info>
  **Example**: A 5-minute call using ElevenLabs voice + GPT-4o-mini costs approximately \$0.46

  * Voice: 5 × $0.07 = $0.35
  * AI: 5 × $0.006 = $0.03
  * Telephony: 5 × $0.015 = $0.075
</Info>

## Getting Started

### Welcome Bonus

New users receive a **\$20 welcome bonus** when they add a payment method. This gives you enough credits to test the platform extensively.

To claim your bonus:

1. Go to **Settings → Billing**
2. Click **Add Payment Method**
3. Complete the Stripe checkout
4. Your \$20 bonus is automatically credited

### Adding Credits

You can add credits at any time from the Billing tab:

**Quick Add Options:**

* \$20
* \$50
* \$100

**Custom Amount:** Enter any amount between $10 and $1,000.

Credits are added instantly after payment completes.

## Auto-Recharge

Never run out of credits mid-call. Auto-recharge automatically tops up your balance when it falls below a threshold.

### How It Works

1. Set a **threshold** (e.g., \$5)
2. Set a **recharge amount** (e.g., \$50)
3. When your balance drops below $5, we automatically charge your card for $50

<Warning>
  Auto-recharge uses your saved payment method. If the charge fails (e.g., expired card), auto-recharge is disabled until you update your payment method.
</Warning>

### Enabling Auto-Recharge

1. Go to **Settings → Billing**
2. Toggle **Auto-Recharge** on
3. Set your preferred threshold and amount

Auto-recharge is automatically enabled when you claim your welcome bonus.

## Managing Your Billing

### View Balance & Usage

Your current balance and period usage are displayed at the top of the Billing tab:

```
Current Balance: $45.23
Used This Period: $74.77
```

### Transaction History

All credit transactions are logged and can be viewed in your account. Each transaction shows:

* Amount (positive for additions, negative for deductions)
* Type (purchase, deduction, auto-recharge, bonus)
* Description (what it was for)
* Timestamp

### Payment Methods

Click **Manage Billing** to access the Stripe customer portal where you can:

* Update your credit card
* View invoices and receipts
* Download statements

## Credit Deduction

Credits are deducted in real-time as you use features:

### Voice Calls

* Calculated when the call ends
* Based on actual duration (rounded to the second)
* Includes voice, AI, and telephony costs

### SMS Messages

* Deducted immediately when sent
* \$0.001 per message segment
* Long messages may use multiple segments

## FAQ

<AccordionGroup>
  <Accordion title="What happens if I run out of credits?">
    If your balance reaches \$0, you won't be able to make new calls or send SMS until you add more credits. Active calls will complete normally.
  </Accordion>

  <Accordion title="Are credits refundable?">
    Unused credits can be refunded within 30 days of purchase. Contact [help@magpipe.ai](mailto:help@magpipe.ai) for refund requests.
  </Accordion>

  <Accordion title="Do credits expire?">
    No, credits never expire. Use them whenever you need.
  </Accordion>

  <Accordion title="Can I set spending limits?">
    Yes, use the auto-recharge feature to control your spending. Set a low recharge amount or disable auto-recharge entirely to manually control when you add credits.
  </Accordion>

  <Accordion title="How do I get invoices?">
    Click **Manage Billing** in the Billing tab to access the Stripe customer portal. All invoices and receipts are available there.
  </Accordion>
</AccordionGroup>

## Enterprise Pricing

For high-volume usage or custom requirements, contact us for enterprise pricing:

* Volume discounts
* Custom payment terms
* Dedicated support
* SLA guarantees

Email [help@magpipe.ai](mailto:help@magpipe.ai) to discuss enterprise options.