> ## Documentation Index
> Fetch the complete documentation index at: https://docs.magpipe.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Status Page

> Real-time service monitoring and status alerts

## Overview

Magpipe provides a public status page at [status.magpipe.ai](https://status.magpipe.ai) that shows the real-time health of all platform services. The page updates every 60 seconds and includes 90-day uptime history.

<Frame caption="Real-time service health monitoring with 90-day uptime history">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/snapsonic/images/status-page-modal.png" alt="Status page" />
</Frame>

## Monitored Services

The status page checks 13 services every 5 minutes:

| Service        | What's Checked                  |
| -------------- | ------------------------------- |
| Platform       | Supabase database connectivity  |
| APIs           | REST API availability           |
| Web App        | Vercel hosting + CDN            |
| Voice AI       | LiveKit, ElevenLabs, Deepgram   |
| Telephony      | SignalWire voice infrastructure |
| SMS            | SignalWire messaging            |
| Email          | Postmark delivery               |
| AI Engine      | OpenAI API                      |
| Payments       | Stripe API                      |
| Knowledge Base | Firecrawl crawling credits      |
| HubSpot        | Integration health              |
| Slack          | Integration health              |
| Calendar       | Cal.com integration             |

## Status Levels

* **Operational** — Service is running normally
* **Partial Outage** — Service is degraded but functional (high latency, quota warnings)
* **Outage** — Service is unreachable or returning errors

## Uptime History

Each service shows a 90-day uptime bar. Hover over any day to see the exact uptime percentage and any incidents. The history adjusts to your local timezone.

Uptime calculation counts both **Operational** and **Partial Outage** as "up" — only full outages count as downtime.

## Subscribe to Alerts

At the top of the status page, you can subscribe to get notified when any service changes status.

### Email Alerts

Enter your email address to receive HTML notifications with a table showing which services changed, their old and new status, and any details.

### SMS Alerts

Select your country code and enter your phone number. SMS alerts include the affected service name and new status. SMS subscriptions are confirmed automatically — no confirmation link needed.

<Note>SMS alerts do not include URLs to avoid carrier spam filtering.</Note>

### Webhook Alerts

Expand the webhook section and enter your endpoint URL. Webhook subscriptions are confirmed immediately. When a status change occurs, your endpoint receives a POST with:

```json theme={null}
{
  "event": "status_change",
  "timestamp": "2026-03-02T20:30:00.000Z",
  "transitions": [
    {
      "category": "Voice AI",
      "previous_status": "operational",
      "current_status": "degraded",
      "detail": "High latency"
    }
  ],
  "status_page": "https://status.magpipe.ai"
}
```

## In-App Status Indicator

A status LED appears next to the Magpipe logo in the app sidebar. It updates every 5 minutes:

* **Green** — All systems operational
* **Amber** — Partial service disruption
* **Red** — Service outage detected

Click the LED to see a quick summary of all services without leaving the app.

## Unsubscribe

* **Email**: Click the unsubscribe link in any status email
* **SMS**: Reply STOP (US numbers)
* **Webhook**: No automatic unsubscribe — contact support