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Overview

When someone calls your Magpipe number, your AI agent automatically answers and handles the conversation.
Agent deployment

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How It Works

1

Caller Dials Your Number

Someone calls the phone number you’ve provisioned in Magpipe.
2

Agent Answers

Your AI agent picks up and delivers the greeting message you configured.
3

Conversation

The agent responds naturally based on its system prompt and knowledge base.
4

Call Ends

When the conversation finishes, the call is recorded and transcribed.
5

Inbox

The call appears in your Inbox with the full recording and transcript.

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Agent Capabilities

During a call, your agent can:

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Answer Questions

Using its system prompt and knowledge base to provide accurate information.

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Book Appointments

If Google Calendar is connected, the agent can check availability and schedule appointments.

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Take Messages

Collect information from callers to pass along to you.

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Transfer Calls

Hand off to a human when needed (requires transfer number configuration).

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Provide Information

Share business hours, location, pricing, and other details from its training.

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Call Recording

All calls are recorded by default:
  • Audio recording - Full call audio
  • Transcript - AI-generated text transcript
  • Duration - Call length
  • Timestamp - When the call occurred
Access recordings in the Inbox by clicking on any call.

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After-Hours Calls

When a call comes in outside your agent’s scheduled hours, behavior depends on your configuration:

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With Forwarding Number

If you’ve configured an After-Hours Call Forwarding number in your agent’s Schedule Settings:
  1. The call is routed to your AI agent
  2. The agent greets the caller and lets them know it’s after hours
  3. The agent transfers the call to your forwarding number

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Without Forwarding Number

If no forwarding number is configured:
  1. The caller hears: “This Magpipe agent is currently off duty.”
  2. The call ends

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Agent Schedule

Set business hours for your agent:
  1. Open the agent settings
  2. Go to Schedule tab
  3. Configure available hours for each day
  4. Set timezone
  5. Optionally set an After-Hours Call Forwarding number
During scheduled hours, calls are handled normally by the AI agent. Outside scheduled hours, the after-hours behavior above applies.

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Multilingual Calls

Your agent’s language setting controls how it speaks on calls.
SettingBehavior
EnglishAgent speaks English (default)
MultilingualAgent starts in English and switches if the caller speaks another language
FrenchAgent speaks only French
SpanishAgent speaks only Spanish
GermanAgent speaks only German
In Multilingual mode, the agent detects the caller’s language in real time and switches seamlessly — no caller action needed. Configure the language in your agent’s Basic Settings.

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Monitoring Calls

View all incoming calls in the Inbox:
  • Filter by “Calls” to see only voice calls
  • Click any call to view transcript and play recording
  • See caller ID and call duration
  • Check call status and disposition

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Tips

Callers want to speak, not listen. Keep your greeting under 10 seconds.
Common questions (hours, location, pricing) should be in the system prompt for quick answers.
Check transcripts to see what callers are asking, then improve your agent’s knowledge.
Link your FAQ and website pages so the agent has more context.